Terms and Services

MenaVisionYou must agree to these Terms, Conditions & Services when you submit the form.
Please read them carefully. You can also return to them anytime. 

Getting into Queue

Once you submit the form for the services you want, I will email you to confirm the details. I will make sure the service you picked works for what you need and give you the final cost. You will be given access to an online shared document between you and I. All costs decided upon will be listed there. Any additional costs you accrue will be added there for you to see.

Extra Charges would be any additional services you add on to your quoted package. Although I use payment info on file for you, if I have to purchase something for you out of my pocket, it will be added on. (such as stock images)

Upon reaching this point, I will let you know the start up date for your services. There is always a Queue. But, if you are doing a Basic Web Package, Social Media Set Up, Creative Consulting, or Facebook Design… these can be fit in a lot of times in between or even during the time I am working with a full on Design client.

Payment is made via Check, Money Order, Cashiers Check or Bank Transfer. (I Use BOA) . I have used Paypal for the past 10 years. You can use Paypal but you will be paying the fees that Paypal deducts. You do not need an account with Paypal to pay securely.

The Non-Refundable 50% of your Balance is Due upon Acceptance and Addition to Queue.

You are not in Queue until I have received payment & it clears in the bank. 

Again, Non-Refundable. I am in here typing that one line again as it happened for the first time late 2014. A client paid the deposit, then found another designer who would do it cheaper. This is exactly why there has always been a Non-Refundable Policy. My budget matters to my well being. Just because someone changes their mind, does not take care of the hole in my finances. This is very standard policy across the web or reputable designers. 

25%  is Due on the Start Date of your Service.  The Final 25% is Due the final week of completion not the last day. No Transfer of Login information is done until final payment is received and cleared.

If Payment is late, a late fee is added of $100 per week.

*Almost all of my clients thus far have paid in full as soon as they got in Queue. This secures no delays in waiting for payments to go through. It is your choice!

Note: Clarification of how long I will set aside for your project. Once we start your project, Communication & Quick Response are needed on both ends. I will always give you the estimated time I have allotted for your project. Life happens, but if I feel the project is not getting the attention it needs from you and therefor lagging on to where I cannot complete it, I will add a late fee per week of $50 until completion.

I have added that note above due to this happening for the 1st time. Please understand I am available for you when I assigned a slot for you in my queue. It is very difficult to have a ‘pile’ of clients at one time because projects run into other projects. Grace Abounds here. But I cannot let it get out of hand. It is too stressful for me and my budget gets off as well. Please know that I am extremely fair and patient. But if it’s over 6 weeks and it’s not done, we have a problem. 

After Balance is Paid & Cleared, Services Completed:

You will be sent a CD of all of your graphics that you purchased and that I designed. There will be no ‘editable’ fies sent. Such as Photoshop Files that someone else could use to alter the graphics. The CD will contain graphics for backup. If you need your graphics ‘edited’, please contact me as I keep all of your files just for this purpose. The Graphics I create can only be used on the original intended purpose. (Your Site or whatever it was created for) No Alterations are allowed or moved to any other site. Another designer does not have permission to work with my graphics unless she gets approval from me. If you make changes on your site’s design, then you must remove all of my graphics and MenaVision from your site. This is the standard.

I will also include a PDF file of all notations for your site and any other ‘sites’ (example: Social Media) that we worked with.

Headway & The X Themes are the Themes I use. I am a Developer for Headway and it is Licensed to me. Not you or any other designer. If you want to change the design/look of your site at some point and do not want to go through me, you will need to purchase your own single license of Headway to keep it on your site. The same for The X Theme.  This is the standard.

I will keep myself as main admin on your site so if you need me to get in, I can. I will also make you an admin account besides your usual ‘Editor’ account for your site. You will want to just use the Editor Login I provide. If you login as an Admin, you will see all kinds of things you will not understand and it will be very very easy to click on something you will wish you would not have.

During The Process

Communication is huge. You must be available. I use Voice Memos a lot. They are simple, and I can say a lot, saving time. I send them from my iphone and I have yet had someone not be able to listen to them. On mobile they are extremely easy to hear. We will also communicate via email. Especially at the beginning, when narrowing down the look of your site, I will need responses from you quickly to be able to keep us on track. I realize life happens. For me too. Grace Abounds. But, sometimes there are consequences that will result in a delay in your services being completed. It could mean your project being moved to a later date. This happens when I do get a response within 72 hours after I have submitted contact to you for a response. You have to understand my time is reserved. Payments on your behalf would still be due at the agreed time. 

I use videos for just you and me to view. This is very helpful for you to watch and me point things out while designing and sending you ‘samples’ as well as walk throughs.

All Login and Password information needs to be submitted before our start date to any relevant sites. I will let you know during our 30 minute consult. You will need to give me an authorized payment (credit card is best) and all of it’s info below.

Full Name it is under. Address, Security Code, Expiration, Type of Code, Phone Number that goes with it. This is so I can create accounts for you under your name. Such as ‘Hosting at Hostgator’ (monthly Charge of $9), Purchasing a Domain through ‘Go Daddy'(Monthly charge of like $10) , Setting up your ‘Google Business Apps’ (pay monthly or annually), Setting up your Deposit Photos Account to get pics to use. You will know of anything I need to do ahead of time. I highly suggest this card be associated with your Business if I am designing for it. So you can do the Tax Write Off. You will most likely need to set up a Paypal Business account as well if I am embedding any payment buttons.

I want you to be Ecstatic about your Site! It is not about me, it is about YOU. I am patient. I get it. It is a big deal. You actually want to love your site too. That is why communication is so big. I will help you. But I cannot do revision after revision after revision. I will cut you off so be mindful. Be prepared in knowing what you want and be able to get it across to me.

My license for any and all themes, premium plugins are only kept on site while you are a current client through the design process and monthly maintenance program. At the time a decision is made to no longer be on the MM program all license will be removed and the client will be responsible to purchase their own to be renewed via each items conditions. My developers license will no longer be on site. Again, standard.

Liability

Noelle Mena | MenaVision will be diligent in working to provide you with the service that you hope for. Bringing forth a Design and Site that is a representation of your desires. Services provided by Noelle Mena |MenaVision, are provided “as is” and without warranty of any kind. In no event shall Noelle Mena |MenaVision be liable to the client for any damages (direct, indirect, special, punitive, incidental, or consequential), including, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, designs, or services provided to the client.

I cannot guarantee the integrity of any data stored or transmitted through the internet. Anything Online is often vulnerable to hackers and is entirely out of my control. (Highly Suggest the Monthly Maintenance Package)

If your site is compromised, hacked or any other reason for it to go array, hopefully you have been using my Monthly Maintenance Package and we will have Back Up’s and I will connect you with someone who can help you resolve the issue.

Acceptance of Terms

By submitting your design project for review and/or submitting payment for a project, you are agreeing to all terms of services written here. Noelle Mena |MenaVision reserves the right to change or update these terms at any time without prior notice.

Noelle Mena |MenaVision retains the right to use the completed project and any preliminary designs for the sole purposes of design competitions, future publications on design, educational purposes, marketing materials, and portfolios.

A Design Credit will be placed in the Footer of Your site Saying MenaVision, leading to NoelleMena.com. It is to remain there until your site is changed.